911 Dialing:

AusTex VoIP 911 dialing is different than traditional 911 service.

AusTex VoIP 911 Disclosure Agreement.  911 DISCLOSURE DURING SUBSCRIBE:

AusTex VoIP 911 service is different from traditional wireline 911 and cellular/wireless 911, but it is a safe and reliable means of emergency dialing that may differ depending on where you are located, and the device used, when using your AusTex VoIP service. AusTex VoIP customers have access to Enhanced 911 (E911), basic 911 or a national emergency call center.

With E911 service, when you dial 911 your AusTex VoIP phone number and registered address is sent to the local emergency center serving your location, and emergency operators have access to this information in order to send help and call you back if necessary.

With basic 911, when you dial 911, local emergency operators answering the call may not see your AusTex VoIP telephone number or your registered address. The emergency center may not be equipped to receive, capture or retain your AusTex VoIP telephone number and registered address, so you must be prepared to give them this information. Until you give the operator your phone number, he/she may not be able to call you back or dispatch help if the call is dropped or disconnected, or if you are unable to speak. Once local emergency centers are capable of receiving our customers' information, we automatically upgrade customers with basic 911 to E911 service.

If you do not have access to either basic 911 or E911 for any reason, your 911 call will be sent to a national emergency call center, where a trained agent will ask for your name, telephone number, and location, and then transfer you to the local emergency center nearest to your location. We require you to provide the physical address where you will be using our service for 911 purposes. For E911 and basic 911, this address is used to route 911 calls to your local emergency center. When you initially provide your physical address, it can take up to 1 day to verify your address and activate 911 service at this address. You will receive an email letting you know when 911 service is activated.

If you move this device to another location, you must update your address. You may register only one location at time. If you do not update your location, your 911 calls may be sent to an emergency center near your old address. When you update your location, it can take up to 24 hours to activate 911 service at the updated address. You will receive an email letting you know when 911 service is activated at the updated address.

If you are a AusTex VoIP Combined Home and Mobile customer, you have selected a service that enables you to utilize the same telephone number for two different devices. Please note that the 911 service provided for each device is different. For purposes of 911, you will have a primary line (i.e. a service accessed using a telephone adapter plugged into a standard, home phone), and a secondary line (i.e. a service accessed with your mobile device). The 911 service provided for the primary line will be as explained above (i.e. ENHANCED 911, BASIC, ETC). 911 calls placed over the mobile line would use the same information as your your primary line.

We recommend you dial 911 using your regular wireless carrier's service when using your mobile or smartphone if you are at a location other than your 911 registered address.

Please note that our 911 Dialing service will not function in the event of a broadband or power outage or if your broadband, Internet Service Provider (ISP), or AusTex VoIP phone service is terminated.